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People businesses: healthcare, professional services and manual trades


How much effort do we put into defining exactly what we want from our staff?  People rarely do what we expect them to do but will strive to achieve what they are inspected to do.  

Blue collar and manual work forces


The scope to lose money on contracts, on wastage and inefficiency is huge.  Productivity across groups of people often remains a mystery for many sectors.



My cross border, cross cultural experience has helped me most in this sector.  Bus building in Budapest, gear parts in France, smelting in Spain, machine building in Germany, glass making in Alabama.

Retail trades:  Importers, manufacturers, businesses in transition


Retail trades are easy to understand but difficult to manage.  Why is performance so varied across similar offerings?  What makes one company good and another average?

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